When your order is shipped, we will immediately send you an email containing a tracking number. Using this
number you will be able to know where is your item and when it is going to arrive to you.
In case you did not receive this email, please email us at info@elixirshope.com
We generally deliver all orders in 7-21 working days, even though most of our deliverables arrive with 10 - 14
working days. This is because there might be occasional delay due to customs clearance processes, which
are totally out of our control.
This depends on the area you are ordering from. If you order from Europe, for instance, you will be charged
with VTA duties. In other words, you will be liable for all import duties, customs and taxes.
Please be aware that elixirshope.com does not have any control for any duties, customs and taxes levied by
the country your order is being shipped to. We cannot advise you what the cost will be as these charges can
vary according to country.
Since these fees are not computed nor applied to orders by elixirshope.com please contact your local customs
office to find out more information if you are unsure of the charges.
We always work hard to ensure that all items are of the highest quality and guarantee to our customers a
great brand experience. However, if you have a concern with a faulty or damaged item, please email us
at info@elixirshope.com, so we can urgently review the matter and find the best solution for you.
We offer 2-days after delivery hassle-free return for your items.
The item/s must be in original condition. Item/s must not have been used in any way. Unfortunately, we
cannot accept any returns that do not meet above requirements.
example.com offers a full refund (item price excluding original shipping cost).
All returns must be sent to our warehouses in the United States and Europe. However, the address where
you should send the return will be sent to you when you contact us for a return at info@elixirshope.com
To initiate a return, simply email us at info@elixirshope.com using the same e-mail address you used to order
the item. We will send you the address you need to use to send back the items.
Once we receive the items, you will receive your refund (item price excluding original shipping cost).
info@elixirshope.com cannot be held liable for the loss of the items during the return process. We recommend using
a registered post service to return goods, and keeping a record of the tracking details.
D
currently, we deliver to (United States). We have collaborated with variety of shipping
companies to guarantee reaching our customers easily.
(We deliver your items for free). This depends on the item and the amount of money you spent on your
purchases. However, in the shipping page you can see the details about the shipping processes and costs.
